After Sales Services
Laboratory Equipment Support Plan Options
Maintaining your laboratory equipment is crucial to the overall productivity of your lab, the long-term performance of your equipment and your total cost of ownership. We offer a variety of support plans to best suit the individual needs of your laboratory.
With each of our support plans, we deliver convenient and dependable service that includes fixed costs for travel (except depot services), labor and quality parts.
Free up your time, energy and resources to focus on your priorities.
Choose a plan that achieves your particular goals or work with our specialists to develop a support plan to meet your exact requirements.
| Extended Warranty | Extended Warranty Plus | Total Care Plan | Scheduled Care Plan | Depot Repair Plan | |
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| Priority on-site repair by qualified technicians |  |
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| Unlimited labor, parts, travel | |
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| Priority depot repair (specific instruments only) | |
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| Priority on-site repair | |
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| Unlimited priority phone & email support | |
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| Standard phone & email support | |
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| Annual on-site maintenance visit | |
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| Discount on parts/labor/travel |
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| Depot labor & parts | |
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The Laboratory Equipment Plans plans cover the following brands and product areas:
| Product Names | Product Families | ||
|---|---|---|---|
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Azure Biosystems Barnstead™ BHI Biolog EuroBioConcept Extragene Implen |
Jouan Nanostring Technologies Primer Design Thermo Scientific
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Autoclaves and Sterilizers Biosafety Cabinets Centrifuges Clean Benches CO2 Incubators Cryopreservation Environmental Chambers Freeze Dryers Furnaces General Purpose Incubators |
Refrigerators and Freezers Ultra-low temperature freezers Microplate Instrumentation Molecular Biology Ovens and Vacuum Ovens Pipettes Shakers, Stirrers and Mixers Vacuum Concentrators Water Baths Water Purification |
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